Terms and Conditions
Trading name
Business Save is the trading name of Triple S Promotions Ltd
Very important
When you agree to a new energy supply contract it is legally binding. There is no cooling off period for business energy supply contracts. It is critical that you do not agree any other contract for the same supply.
When an energy contract is agreed and accepted, the supplier will purchase all the energy for the full term of your contract in advance and losses may need to be recovered if the contract does not go live. Even if you are informed that you are not liable to termination fees, we would urge you to check your chosen suppliers Terms and Conditions prior to entering into a duplicate contract to avoid potentially significant costs.
Our guarantee
Business Save will make every endeavour to contact existing customers and customers opted-in to our free reminder service in sufficient time for a new agreement for supply to be agreed and implemented on the contract renewal date.
Business Save customers will assist Business Save in the implementation of their new energy supply agreement including (but not limited too) granting permission for Business Save to obtain industry held information which may include the provision of a letter of authority. The customer will provide full details of existing contract termination if they have conducted this themselves. The customer should be aware that any delay in providing any of the above may cause significant delay to the implementation of any new agreement and may result in the customer being charged deemed, out of contract rates, variable business rates for a period of time. In some cases, it may result in being rolled over into a further term contract with their existing supplier.
- There is no obligation to accept any offer, product or service from Business Save
- All customers will be treated fairly in accordance with the TPI Code of practice
- Business Save will endeavour at all times to provide the highest level of customer service
- Business Save will never submit an invoice direct to its customer
- Business Save will receive its remuneration direct from the supplier details of which can be available upon request
- All of our customers will receive the benefit of our full customer support service for the duration of their new contract. They will also benefit from other money saving products and services available from Business Save.
Use of our website
By using our website, you consent to the collection and retention and use of your information by Business Save in order for Business Save to deliver its services.
By accessing and using the Business Save website you agree that the following terms and conditions will apply. (Business Save reserves the right to change these terms and conditions and to change any material, products and services and applicable terms and conditions to such products and services contained within this website at any time and without notice).
Business Save do not accept any responsibility or liability in respect of services provided to you or your organisation. Business Save act entirely as an intermediary and as such any contract that you enter into is entirely with the service provider and yourselves. It is your responsibility to satisfy yourselves that you accept the terms and conditions of the service provider and the terms of the contract that they have offered you before you enter into any arrangements with them.
Our website provides general information regarding Business Save. None of the information in the website is intended to provide advice nor is it an offer to sell or deal in any securities and must not be relied upon in any way.
All rights without limitation including copyright contained within this website are the property of Business Save.
Any information that you may download or print from this site shall be done on the basis that such material is for your own personal use, non-commercial use. Business Save will from time to time change the material included on the website and as such information downloaded or printed may not be applicable.
Use of information contained within this website or access to hypertext links is entirely at your own risk and no representations or warranties of any kind express or implied are made and are hereby excluded to the extent permissible by law. No member within Business Save shall be liable for any loss or damage howsoever arising out of or in connection with the use of this website including without limitation direct or indirect loss consequential loss or damage or loss of profit loss arising from use or loss of use loss arising from any errors or omissions in the information contained in or referred to in this website and whether for breach of contract in negligence, delict, or tort.
All terms and conditions are governed by and construed in accordance with the laws of either England, Wales, or Scotland any dispute arising herein shall be subject to the exclusive jurisdiction of the English or Scottish Courts irrespective of where access is made to the site.
If any of these provisions should be determined unlawful invalid or otherwise unenforceable by reason of law, then to the extent and within the jurisdiction which that provision is found to be unlawful invalid or unenforceable then that provision shall be deleted and shall not affect the validity and enforceability of the remaining provisions which shall continue to be binding and in force at all times.
Any changes to our terms and conditions legal statement or privacy policy will be posted to this website immediately.
Prices
Prices are based on payment by Direct Debit unless otherwise stated. They are based on the wholesale market at the time of the quotation and are subject to change - until your contract has been accepted by the supplier when the prices quoted will be “Locked in”. All contracts are subject to the suppliers’ standard terms and conditions including credit checking. We endeavour to lock in your prices with the supplier immediately; however, where the supplier’s prices have changed due to market movement, Business Save will inform you of this as soon as possible and try to agree the best prices available at the time. Business Save cannot be held responsible for any changes in prices due to market movement.
Termination
Under the terms of your existing supply agreement, you will be required to serve valid termination notice which can be up to 120 days before your current contract end date. Failure to submit valid termination can result in your contract rolling over for another fixed term, or place you on Out of Contract Rates, Deemed Rates or Variable Business Rates (dependant on current supplier) which are substantially more expensive than a fixed term business contract for supply. If you are unsure about the termination notice required by your existing supplier, then please do not hesitate to discuss this with us and we can advise you accordingly.
Business Save can assist you with the termination of your existing supply agreement. We can terminate on your behalf providing we have received a valid letter of authority 7 working days in advance of your termination window. For a letter of authority to be validated by your current supplier, it must be on business letter headed paper, dated, and signed accordingly. Failure to comply with this could mean that the termination notice is not accepted and Business Save cannot be held responsible for your contract rolling over, or any other costs associated with termination that are not within our control.
Changing Supplier
Every time you change supplier you are entering into a legally binding fixed-term contract. As part of the free services offered by Business Save, we will ensure that you are contacted at the right time so you can provide valid termination and to make sure you do not roll-over onto higher rates.
Once you have provided us with the details to complete your transfer, we'll forward these details securely to your new supplier who will arrange the transfer.
The whole process of switching energy suppliers generally takes 28 days prior to your new contract start date, however, where there are delays, we will endeavour to keep you informed of these.
Meter Reads
On or around the day of the transfer you should take a meter reading where possible and submit this to your new supplier. They will contact your old supplier so that they can arrange a final bill and close your account.
Objections
Your current energy supplier has the right to object to the transfer of your gas or electricity supply. If you are in debt with them, you will need to clear all outstanding amounts. If you pay your bills by direct debit, then the outstanding amount will be taken automatically. Your current energy supplier will also object if they believe you are in a contract with them and have not provided a valid termination notice, or if the new supplier applies to take over before the last day of your existing contract. Please contact us immediately if you receive notification from your existing supplier that they will be objecting to the transfer, so we can investigate as to why and advise you of the next steps to take.
Your direct debit should be cancelled with your current energy supplier as soon as you have paid your final bill and confirmation of the transfer has been supplied.
Change of Tenancy – COT
If you have recently moved into a new premises, you are entitled to agree a new energy supply contract with the existing supplier or a new supplier of your choice. A new contract can only be agreed once your COT has taken place and you are now the new tenants who will be responsible for paying the bills. You should inform them of your arrival and provide them with a meter read taken on the date you occupied the premises. However, failure to provide proof of ownership or tenancy may result in the COT not being actioned and consequently you may remain on deemed rates until the COT can be proved. Business Save can assist you with the processing of the COT but will require a valid letter of authority on business letter headed paper that is signed and dated accordingly. We may need to continue to liaise with you to obtain documents relating to the tenancy. Failure to provide a valid letter of authority and any other proof of tenancy may result in the COT being rejected, and you remaining on deemed rates as a result. Business Save will not be held responsible for this.
Our Service
As a Business Save customer, we will contact you when it is the right time to consider the options available for your next energy supply contract to ensure that your business is not exposed to Contract Roll Over Rates, Out of Contract Rates, Deemed Rates or Variable Business Rates which are substantially more expensive than a fixed term business contract for supply. Of course, there is no obligation to accept any of the offers available from Business Save - our reminder service is entirely free of charge. Business Save receives its remuneration direct from the supplier, details of which are available upon request. We never raise any charges payable direct by our customers for any products or services provided. We deal with all suppliers regardless of our relationship with them, which means we can give you impartial advice.
Our Customer Service Team will take care of all the administration required to ensure that your new energy supply contract goes live on supply at the correct time however we cannot be held responsible for any losses incurred because of you failing to provide us with information relating to your new contract or providing us with incorrect information.
For the duration of your new supply agreement, you will be entitled to receive full support from our customer service team. We are here to help with any issue you may have, including intervening with your supplier if you do not feel their customer service team is providing you with a satisfactory service.
You can contact our dedicated customer service team free on 0800 860 6839 or email us customer.service@businesssave.co.uk.
Complaints Procedure
At Business Save we are committed to always providing the highest level of customer care and attention. However, in the event you wish to raise a complaint regarding our service or the service you are receiving from your energy supplier, please contact us immediately for free on 0800 860 6839 or email us customer.service@businesssave.co.uk
Further Information
If you require any further information relating to your energy supply agreement, please call us on 0800 860 6839, and we will be pleased to help.
